Wholesale Terms & Conditions
Wholesale Terms –
Thank you for choosing to stock Hide & Hammer Bags!
We have tried to make the ordering process as stress free as possible, however if you have any questions please email Charlotte - Charlotte@hideandhammer.co.uk or phone us in the office on 01453 798563.
We are here to support you as much as possible, please find a link here to some of our customers most frequently asked questions as well as some advice and videos on how to get the best from your Hide & Hammer products.
By placing an order with us you agree to the below terms.
Ordering terms -
Your initial order needs to be £1500 or over.
All products need to be ordered in sets of 3 units (your cart will tell you if anything is missing).
After your initial order you will be able to purchase smaller top up orders of 9 units or more.
Your total annual spend needs to equal or exceed £3000 per year in order to keep your account active.
If we are out of stock you will be notified that part of your order is on backorder and will be given the option of a split shipment or to wait until everything is in stock. Back orders can take up to 6 weeks to fulfil (8 weeks at peak retail times).
All orders will be sent tracked and insured to the full value of your order without exception. Customs charges are the responsibility of the recipient. VAT is calculated and adjusted when you log in so the price you see is correct for your delivery address.
We ask you not to offer discounts on our products unless already discussed with us. We are happy to help you advertise any promotions should you wish to run something including our products.
It happens very rarely but sometimes a product can develop a fault, in this instance we are happy to replace the item and send it with your next order, if a customer damaged a part of their bag and would like a replacement part (this happens with dog chewing straps etc...) replacement items can be ordered directly from us via email.
Shipping terms -
Shipping is charged for at cost and is calculated by weight, we ship with UPS to ensure a tracked service door to door. If you have been over charged for shipping it will be refunded via your original payment method.
Should you wish to arrange collection of the parcel with your own courier please let Charlotte know after placing your order, we will refund your postage and contact you with your box dimensions and weight when your order is ready for collection. Orders that are shipped in this manner are not insured by Hide & Hammer and are your responsibility at the point of them leaving our premises.
Any customs charges are payable by the recipient.
Payment -
Payment is taken via our website. Payment of your invoice is due on it’s receipt as your order leaves our workshop. There will be an option to pay upfront for your order when we have a better understanding of the shipping profiles with UPS.
Customers that have agreed 30 day payment terms please use the BACS transfer details on your invoice. We are happy for customers to apply for 30 day terms after your first year trading with us.
Important Information -
The content on our website and product pages is specific to our website and should not be copied.
Paid Ads: No paid media can run on our trademark of Hide & Hammer as a key phrase - Hide & Hammer is restricted.
Breaching this and any of the above terms will result in the cancelation of your account with us.
Hide & Hammer Ltd reserves the right to refuse sale.
Hide & Hammer Ltd have a zero tolerance policy on abuse especially to our staff. In the instance of any abusive behaviour your order will be refunded minus a discretionary charge of up to 40% (bespoke orders will forfeit your deposit) this will include our admin fee's and a donation to an appropriate charity in your name.
If you have any questions please email Charlotte - Charlotte@hideandhammer.co.uk or phone us on 01453 798563
