Personalise my handle

Hello Hide & Hammer lovers!

OUR INTRODUCTORY DISCOUNT WILL LAST UNTIL THE 1ST APRIL

If you have a roll top bag of ours that you would like us to personalise you can now send us your side handle and we'll add your name/initials. We can personalise all 3 sizes of roll top bag with the press stud handles.

This is for existing customers that are returning handles to us to personalise. 

The personalisation will appear twice on your handle, by the H& logo on the left and right of your handle. 

Things you need to know:

• You are responsible for sending us the strap (we recommend recorded delivery as we are not responsible for anything that goes missing before it reaches us)
• It will take up to 7 days from the day we receive it for us to turn this around for you depending on how busy the workshop is.
• All embossing is done as pictured on the natural finish of the leather (gold foil is an additional charge you'll need to contact us to arrange this)
• Postage will be charged on your order, this is so we can return the item to you. 
• Please place your order before sending your strap so we know what is coming in. 
• Any items ordered at the same time will be shipped when we have completed your strap. 
• You will receive an email with out address after you place your order. 
• To keep on top of our workload we are only opening up a small amount of personalisation slots a month.
• We are only offering these to our roll top bag customers, if you have a Tote or a Deco bag you would like personalising we recommend using our leather bag charms available here
• You only need to send us the strap to reduce your postage costs
• Each strap you would like personalised needs to be paid for. For example if you would like three straps personalised you will need to pay for three of these.

We ship orders Monday to Thursdays, any orders placed on these days before 12pm will ship the same day orders placed after 12pm with ship the following day. We aim to get everything out to you as quickly and timely as possible, sometimes in busy periods it can take us an additional couple of days to process. 

Orders

Your order will be shipped by Royal Mail, International orders will be handed to your local delivery service to complete the delivery. Every order is sent out tracked (unless otherwise stated) this is so that your order arrives quickly and in the best condition possible. 

Hide & Hammer is IOSS registered and GSPR compliant meaning we are very happy to ship your orders to the EU. All EU orders under 150 Euro (postage is excluded from this rate) ship without any additional fees. Meaning that the price you pay at check out is all you'll pay. Orders over 150 Euros will be given the option of how you would like your order shipped. 

All Orders

Shipping details are the responsibility of the customer – please double check your details before you submit an order. If you notice an error, please contact us - orders@hideandhammer.co.uk and we will do our best. Non-delivery due to incorrect/missing address details will not result in a refund or re-shipping.